Hot to Go Reusable Heat Packs

At Gizmo grove, we’re committed to getting your order to you as quickly and affordably as possible. Here’s what you need to know about our shipping process:

Processing Time

• Orders are processed within 2-4 business days after your order is placed.
• You’ll receive a confirmation email with tracking information as soon as your order ships.

Shipping Rates & Delivery Times

• Standard Shipping: Typically arrives within 10-15 business days. Shipping rates are calculated at checkout based on your location and the weight of your order.
• Expedited Shipping: For faster delivery, expedited shipping options are available at an additional cost. Delivery typically takes 6-7 business days.

International Shipping

• We offer international shipping to select countries. Shipping times and rates vary by destination and will be calculated at checkout.
• Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.

Tracking Your Order

• Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or directly through the carrier’s website.

Return & Exchange Policy

We want you to be completely satisfied with your purchase from Gizmo grove. If you’re not happy with your order, we’re here to help!

Returns

• You can return most items within 30 days of receiving your order for a full refund or exchange.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
• To start a return, please contact our customer service team at sizzglow@gmail.com. We’ll provide you with a return authorization and instructions on how to send your item back.
• Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

Exchanges

• If you’d like to exchange an item, please follow the return process above and specify that you’d like an exchange. Once we receive your return, we’ll process your exchange promptly.
• If the item you wish to exchange is out of stock, we’ll offer you a refund or the option to choose a different product.

Refunds

• Once we receive your return and inspect the item, we’ll notify you and process your refund. Please allow 5-7 business days for the refund to appear in your original payment method.

Non-Returnable Items

• Certain items are non-returnable, including perishable goods, custom products, and items marked as final sale. Please review the product description carefully before purchasing.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at Gizmo grove@gmail.com. We’ll arrange for a replacement or a full refund, including return shipping costs.

Contact Us

• If you have any questions about our Shipping & Returns policy, feel free to reach out to us at Gizmogrove@gmail.com.