Wood Pop-Up Log Castle

At Gizmo grove, we’re committed to getting your order to you as quickly and affordably as possible. Here’s what you need to know about our shipping process:

Processing Time

• Orders are processed within 2-4 business days after your order is placed.
• You’ll receive a confirmation email with tracking information as soon as your order ships.

Shipping Rates & Delivery Times

• Standard Shipping: Typically arrives within 10-15 business days. Shipping rates are calculated at checkout based on your location and the weight of your order.
• Expedited Shipping: For faster delivery, expedited shipping options are available at an additional cost. Delivery typically takes 6-7 business days.

International Shipping

• We offer international shipping to select countries. Shipping times and rates vary by destination and will be calculated at checkout.
• Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.

Tracking Your Order

• Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or directly through the carrier’s website.

Return & Exchange Policy

We want you to be completely satisfied with your purchase from Gizmo grove. If you’re not happy with your order, we’re here to help!

Returns

• You can return most items within 30 days of receiving your order for a full refund or exchange.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
• To start a return, please contact our customer service team at sizzglow@gmail.com. We’ll provide you with a return authorization and instructions on how to send your item back.
• Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

Exchanges

• If you’d like to exchange an item, please follow the return process above and specify that you’d like an exchange. Once we receive your return, we’ll process your exchange promptly.
• If the item you wish to exchange is out of stock, we’ll offer you a refund or the option to choose a different product.

Refunds

• Once we receive your return and inspect the item, we’ll notify you and process your refund. Please allow 5-7 business days for the refund to appear in your original payment method.

Non-Returnable Items

• Certain items are non-returnable, including perishable goods, custom products, and items marked as final sale. Please review the product description carefully before purchasing.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at Gizmo grove@gmail.com. We’ll arrange for a replacement or a full refund, including return shipping costs.

Contact Us

• If you have any questions about our Shipping & Returns policy, feel free to reach out to us at Gizmogrove@gmail.com.